Andean Trails: South America Tours Specialist

I had a fantastic adventure! So many things to thank you for! The highlight was the trip to Galapagos.  The combination of the Bonita, the activities (snorkelling and kayaking in particular), the wildlife, the weather, the companions and the crew made it easily the highlight of the trip. I was sorry to leave and could have stayed another week. The low point was when I suffered from vertigo on day 2 of the Highlands walk. We came across a narrow ledge with a steep drop. Pablo, our guide guided me across the ledge confidently. I also found the final ascent to the Ruminahui volcano too steep to attempt. Accommodation was very good. All the staff at every accommodation were excellent, very welcoming, friendly and happy to help us with anything. The food at every accommodation on the trek, on the cruise and at the cloud forest was very good - I loved eating new fruits and fruit juices. The food was always freshly made and of good quality. The only 'satisfactory ' food was at the hotel in Quito! Guides were excellent, a particular shout out for Pablo on our trek. He was very knowledgeable, good company and good fun. Excellent organization, we were looked after every step of the way. It would be helpful to say in your information that some sections of the walk are very steep (the Ruminahui volcano) and there are some narrow ledges which may not be suitable for people with any kind of vertigo. We had a somewhat frustrating day in Quito as two of the churches and a museum we had planned to visit were closed. Perhaps a note in your information to tell travellers to check websites of churches/museums/places of interest before they set out might be useful. A fantastic adventure! The trip was so well organised and you have been incredibly helpful in sorting out our itinerary. So many experiences and memories, thank you!    

After an initial chat on the phone, Tom received our general brief for a month-long trip to Patagonia, to include a few specific places and activities with an emphasis on trekking. His first comprehensive draft arrived soon after. Subsequently, it was a joy to work with Tom as he swiftly and effectively amended the plan to reflect our evolving appreciation of where we were heading. Nothing seemed too much trouble, repeat questions included. The result was a relaxed and thoroughly enjoyable introduction to South America. The itinerary was thorough and well briefed, the travel arrangements practical. All the necessary paperwork and ticketing clear and correct. There was never a hitch, doubt or wasted day. The in-country agents were also on the ball and supportive on the occasion we made a minor change at short notice. No drama, no problem. We recommend Andean Trails, and Tom, without reservation and aim to use their services again. We heard about Andean Trails from family & by reading travel books. (On spotting a puma on the Paine W trek) The puma was around the Central hotel area on our way up to the Torres, initially seen as two green eyes in the dark at about 30m. We waited at the hotel until half light, tried again only to face it coming aound the corner here. We finally continued 15 minutes later passing it lying in the grass about 20m off the path. Seen by others up to an hour later. One of a pair apparently. Kind of (not) cuddly!

Lars and Susie Smith